Parking

Frequently asked questions

• Do I have to pre-book car parking?

  We strongly advise travelling to Olympia by public transport as it’s easier and quicker. If you have to drive, and are staying for the whole day, we require you to pre-book your parking before 10pm the night before. 

• Can I pre-book on the day I arrive?

  No. Unfortunately we can't book you into the car park on the day you arrive. To secure a parking space we require you to pre-book online before 10pm the night before. There is an option to pay for parking on the day, however spaces are limited.

• Why should I pre-book?

  • To guarantee a space in the selected car park for the date(s) chosen
  • It's considerably cheaper than turning up on the day and staying for a full day
  • It simply gives you peace of mind and allows you to enjoy your day

• How far in advance can I pre-book?

  You can book parking for events up to 4 months in advance. 

• When can I make a booking online?

  Online bookings must be made before 10pm the night before you require a space. Telephone bookings are no longer available at Olympia.

• Once I have pre-booked my car parking how do I gain access to the car park? Will a ticket be posted to me?

  Olympia operates a pre-booking number plate recognition system. At the time of booking you will be required to submit your vehicle registration number for your pre booked vehicle. Your booking will be confirmed after payment. Then, on the day, simply drive to relevant car park entry barrier where your pre booked vehicle number plate will automatically be read by the number plate recognition cameras. Once your vehicle has been recognised you will be issued a parking ticket with the words ‘Pre-booked’ clearly printed on it. You will need to ensure that you retain this ticket as you will be required to put it in the exit barrier at the time of exiting.
  
  Please note! Failure to arrive in the correct vehicle with which you have pre-booked for, in the correct car park, on the correct dates and failure to retain the pre-booked ticket issued at the car park entry, will result in another charge being debited. As stated in the terms and conditions this charge will not be refunded.
  
  We also strongly recommend that you bring a print out of your booking confirmation in case of any problems.

• What do I do if the number plate recognition cameras cannot read my pre-booked vehicles number plate?

  In this instance the entry barrier will still issue you a standard parking ticket, without the wording ‘pre booked’ printed on it. Please take this ticket to the pay station, along with your pre booking details where the car park operative will check the validity of your booking. If you have arrived in the correct vehicle, parked in the correct car park and on the correct dates the car park operative will issue you an exit ticket as the camera has had difficulty reading your number plate.

• What if I cannot bring the vehicle that I pre-booked for?

  Amendments to your booking can be made online and this includes changing the vehicle registration. Please note that online amendments must be made before 6pm on the day before the start of the booking.

• What time does the car park open?

  Our car park is open at 07:00hrs Monday - Saturday, and 08:00hrs on Sunday. Closing times vary dependent on the timings of the events. In general, during open and pull out days, the car park will closed at 22:00hrs, or up to an hour after the event has finished.

• Can I leave my car overnight?

  Yes. Olympia's car park is patrolled; have CCTV coverage and are approved by Park Mark Scheme. Ultimately though, you do leave your vehicle at your own risk.
  
  Please note: If you pre-book your parking and leave the vehicle overnight, you will be charged from 07:00hrs on the following day, at the normal parking tariff.

• Are there discounts available for students, OAPs or registered disabled badge holders?

  Parking tariffs at Olympia are applicable to all visitors and unfortunately no discounts are available.

• Are disabled parking facilities available?

  Disabled bays are issued on a first-come, first-served basis. Should you wish to pre-book a parking space online, this does not guarantee you a disabled bay but will ensure you have a space in the motor rail car park. When you arrive, please inform car parking staff that you have pre-booked a parking space and that you require a disabled bay, and someone will assist you.  

  All disabled parking is charged at the standard tariff rates.

• Am I entitled to free or discounted parking as an exhibitor or contractor?

  No, but you can get a discount by pre-booking your parking for 10 hours or more. If you’re loading and unloading in designated areas then you must book a slot using our vehicle booking system. You will not be charged for this service.

  Any parking that is required in addition to the loading or unloading time will be charged at the normal tariff rates.

• Why can I not select the car park or dates that I require?

  If the date selected is no longer available, this means our car park is now full at that time. We recommend travelling to the venue by public transport as it’s quicker and easier. See our full guides on getting to the venue.

  If you’re unable to book a space with us, we have off-site parking locations in our local area including Westfield Shepard’s Bush, located 10 minutes’ drive away from the venue. Check the map for more parking spots. 

• How do I make a cancellation or amend an existing booking?

  Please access your booking online to cancel or amend a booking.
  
  Please note: The cancellations and amendments are subject to administration charges must be made within the appropriate time frames. For more details please read the car park pre-booking terms and conditions.