Commercial Sales Coordinator

Olympia Events is a world-famous venue and we’re going through exciting changes. With that exciting change comes plenty of opportunities. We’re looking for an experienced account manager to join our fast-paced team who can spot and act on these opportunities, deliver great customer experiences, and drive forward our brand as a market leader of excellence.

What you will be doing:

Provide a comprehensive sales support service to the Olympia Events commercial team which incorporates sales and communications and marketing. You'll work collaboratively to ensure service and efficiency targets are achieved and maintained, and support the achievement of venue rental revenue targets.

We're looking for an enthusiastic, proactive individual to join our team at this pivotal point in our redevelopment. Due to the fast-paced nature of the role and the diverse range of stakeholders you'll liaise with, you will have strong interpersonal skills with the ability to influence and motivate others. Alongside this, you will possess the ability to effectively prioritise your workload, manage multiple complex tasks and deal with operational issues, opportunities and challenges. 

Key responsibilities:
  • Support the exhibition, conference and live events sales teams in the pre-sales cycle, through lead qualification, proposal, sign-off, contract and addendum workflow processing for fulfilment and invoicing
  • Assist the sales team to create and maintain accurate customer records in Ungerboeck (CRM/Diary Management Database)
  • Act as a first-point of contact for client administrative enquiries by email or phone relating to invoicing, legal/finance queries and contracts
  • Support sales managers and executives with a comprehensive support service
  • Collate weekly and monthly reports against budgets for management team and print event calendars from the CRM system for distribution
  • Assist maximisation of revenue from existing customer base by checking requirements for additional rooms
  • Liaise closely with internal departments to resolve customer queries – credit control, customer service and legal departments
  • Ensure all sales support tasks are completed accurately and to specified deadlines
  • Contribute to ad-hoc projects, reporting & data analysis as and when required
  • Maintain database of shows in competitor venues, allocating opportunities for Sales team to target for new business
  • Support various initiatives of the Communications & Marketing Team and provide administrative support as required
  • Co-ordinate client meetings, presentations, show rounds acting as point of contact for catering, room booking, reception sign in, PPE etc
  • Identify opportunities for improving efficiency and take appropriate action
  • Undertake any other projects or duties as may be assigned from time to time
We need someone who has:
  • CRM/event diary systems knowledge and experience – preferably Ungerboeck
  • Experience of providing administrative support on a number of different projects
  • Excellent time management skills and able to work in a pressurised environment and meet tight deadlines
  • Experience in managing highly sensitive information in a confidential manner
  • Excellent communication and interpersonal skills
  • Highly organised and efficient with excellent attention to detail
  • Ability to analyse situations quickly and respond to those seeking advice/guidance
  • Ability to present information to a wide range of audiences
  • A self-starter with a positive, enthusiastic attitude 
  • Highly proficient in MS Office software
What are the benefits?
  • Competitive salary
  • Discretionary company bonus (subject to company performance and Executive decision)
  • 28 days holiday
  • Contributory pension
  • Private medical and dental plans*
  • Life insurance*
  • Staff support services

*After 3 month probation

To apply, email hr@olympia.london quoting ‘Commercial Sales Coordinator’ in the subject line with your CV and a brief covering note that explains your current situation and why you’re right for this role.

About Olympia Events

Olympia Events is more than an exhibition venue, conference centre and live-event space - it’s an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. 

Olympia Events is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the walls of our venue, Olympia is on the ground, working to invest in people, strengthen our communities, and protect the environment. 

Olympia Events is undergoing a period of innovative and exciting change. Work is currently underway to transform the wider estate into a cultural hub of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, over 30 eateries, world-class office space and over two acres of public realm. More information can be found at https://olympia.co.uk/ .  

Olympia Events is part of ASM Global which is the world’s leading venue management company and producer of live event experiences. With over 350+ premier venues spanning worldwide, ASM Global operate and invest in the world's most important stadiums, arenas, convention centres and theatres, including entertainment districts and mixed-use developments.