Car Park Use T&Cs

Notice 


The Olympia Car Park (located at Maclise Road W14 8UX (the ‘car park’)) to which these Terms and Conditions apply is operated by Olympia Limited (Company Number 661157). 
     
References in these Terms and Conditions to the “Company” shall mean Olympia Limited. 
“Representative” means any of the Company’s officers, agents and representatives and employees of SMG (UK) Limited trading as ASM Global acting in the course of business and within the scope of their duties towards the Company;
The following terms apply to the use of the car park.  Please read these terms and conditions carefully before parking your car.  By using this car park you will be deemed to have accepted these terms and conditions. 

1. Tariffs and payment 

Tariffs are displayed at the car park entrance.  All prices are in pounds sterling and inclusive of VAT. Payment is by credit/debit card at the automatic payment stations or via the online booking system for the car park. You will not be able to exit the car park without an appropriately validated ticket.  If you lose your ticket or if your ticket is stolen you will be charged at the full 24-hour rate, shown on the tariff board at the car park entrance, for each day, or part day, during which your vehicle has been parked. 
 

2. Loss, Damage & Theft
  • This is a public car park and the company cannot guarantee the safety or security of your vehicle or its contents. Please ensure that you secure and lock your vehicle and do not leave any item where it can be seen by passers-by. 
  • The company will not be liable in respect of any loss or damage sustained by any person, howsoever caused unless resulting from the company’s negligence.
  • The company will only be liable to you for the replacement value of stolen or damaged property to the extent that the loss is caused by the company’s negligence. 
  • Nothing in these terms and conditions limits the company’s liability in the case of death or personal injury caused by the company’s negligence, or in the case of fraud
  • The company does not accept any liability for: 
    • Any direct or consequential loss; 
    • Any loss of profit, loss of enjoyment, loss of revenue, loss of data or loss of earnings; and / or 
    • Any loss or damage that is not foreseeable in that either 
      • It is not obvious that it will happen; or 
      • That at the time the contract was made both the company and you knew it might happen, for example, if you raised it with the company during the sales process
  • If whilst your vehicle is in the car park it is stolen or damaged or anything in your vehicle is stolen, you must: 
    • Inform a representative before leaving the car park; 
    • Inform the police as soon as possible; and
    • notify your insurers as soon as possible.
  • Claims against the company must be notified to the company in writing with full details of the claim, within 30 days of the end of the period during which your vehicle was parked at the car park:
    • By email to: feedback@olympia.london, or 
    • By post/delivery to: Car Park & Business Services Manager, Olympia, Hammersmith Road, Kensington, London W14 8UX
  • If you damage a vehicle or property of a third party or the company, you must report the incident immediately to a representative, supplying details of the damage, your vehicle registration number and your insurance details. 
3. Pre-booked Tickets for the Olympia Car Park:

You can pre-book car park tickets on the website at https://events.olympia.london/visiting/parking/book-parking. Pre-bookings are valid for the car park location and selected dates only.  On arrival at the car park the vehicle recognition cameras at the entry barrier, should recognise the vehicle, for which you have booked and issue you with a ‘pre booked’ ticket. You should retain this ticket for use on exit.  If you lose your ticket, you will be liable to pay the normal parking charges as displayed on the tariff at the entrance to the car park.  No refund will be available for your pre-booked ticket.  If you exceed the parking time allocated to you by your ticket you will be liable to pay additional charges at the normal car park rates.  You will not be able to exit the car park until such charges have been paid.   
 

4. Automatic Number Plate Recognition & CCTV
  • The car park operates with an Automated Number Plate Recognition (ANPR). Cameras are installed at both the entrance and exit of the car park and automatically log the number plate of vehicles on entry and exit. This information is used to determine the length of stay, pre-booking status, and relevant parking charges payable.
  • If the ANPR system is unable to automatically read a number plate, you will be issued a paper ticket at the entry barrier.
  • If you fail to produce your ticket on departure, you will be charged at the full 24-hourly rate for each 24-hour period or part thereof of the duration your vehicle has been in the car park. No refund will be made for any parking charges paid in respect of a lost ticket.  
5. Safety
  • Please drive carefully in the car park and obey and comply with all signage, directions, speed restrictions and vehicle weight and height restrictions and other instructions.
  • Pre-bookings contemplate space bookings for cars, vans and lorries up to 7.5 tonnes. Space(s) for any 18 tonne vehicles or articulated lorries arriving at the car park for parking will be subject to on-site approval by the Company and subject to the availability of space and turning circles.
  • Vehicles with a height in excess of 4 metres must comply with on-site assisted directions through the designated exit lane.
  • There is a maximum speed limit in the car park of 5 M.P.H. You must comply with this and drive carefully and responsibly in the car park.
  • You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are using the car park. Please take care to be aware of all vehicles in motion within the car park.
  • You should proceed directly to the nearest pedestrian exit on parking your vehicle. 
6. Vehicle relocation 

If the car park has to be closed in the event of an emergency, the Company may remove your vehicle to an alternative area within the control of the Company. 


7. Long term parking 

If you are intending to leave your vehicle in the car park for more than 28 days and have not pre-booked your ticket, please notify the Company by calling 0207 598 2576. 


8. Abandoned vehicles 

Vehicles left in the car park for more than 28 days without prior notification and for which no pre-booking exists will be treated as abandoned.  The Company may remove abandoned vehicles from the car park to an alternative garage facility.  The Company may also sell abandoned vehicles by auction.  Proceeds of the sale will be used to pay outstanding parking charges owed to the Company, the cost of garaging facilities and the expenses of the sale.  Any remaining proceeds will be held for the registered owner.  The Company will require proof of ownership of the vehicle and identity before paying any remaining proceeds over to the registered owner.  If, after making reasonable efforts to contact the registered owner, the Company has not received any valid claim to the remaining proceeds within 12 months of the sale, then the Company may retain them. 
 

9. Prohibited activities 
  • You must not carry out any of the following activities in the car park: 
    • towing of any vehicle;
    • cleaning, maintenance or spraying of any vehicle, unless written permission has been obtained by the Company in advance; 
    • any activity in connection with the sale, hire or other disposal of any vehicle; or 
    • refilling, replacing or discharging fuel, oil or other fluid. 
  • The Company may remove from the car park any person whom it considers is carrying out any illegal activity, any of the above activities or whom it reasonably considers to be a nuisance, annoyance or danger to any person or who is behaving in a way which is suspicious or dangerous. 
     
10. General 
  • Nothing in these terms and conditions shall take away or modify any of your statutory rights or entitlements.
  • Car parking is subject to availability.  The Company reserves the right to refuse admission to the car park in respect of vehicles carrying dangerous loads or livestock, for any other reason related to safety or security or if the Company considers it reasonable and necessary to do so.  Your ticket is not transferable. The car park may be subject to video surveillance. If you are unable to start your vehicle a Representative may telephone a vehicle recovery company of your choice.
  • By pre-booking your vehicle, or entering the car park, you agree that the Company will collect personal data (e.g. vehicle registration number and personal details via CCTV and via automatic number plate recognition) for effective operational purposes including, but not limited to access control and/or dispute resolution.  The Company will only use your personal data as set out in our privacy policy, https://events.olympia.london/privacy-cookies.
  • These terms and conditions are between you and the Company. No other person shall have any rights to enforce any of its terms.
  • The Company may transfer our rights and obligations under these terms and conditions to another organisation.
11. Comments 

If you have any comment about any aspect of your use of the car park, please address this in writing to the Customer Services Manager: feedback@olympia.london or Olympia Events, Hammersmith Road, Kensington, London W14 8UX. 


12. Law 
  • These terms and conditions are subject to English law and the English courts have exclusive jurisdiction.
  • If any provisions of the terms and conditions (or any part of any provision) are found by any court or other authority of competent jurisdiction to be invalid, illegal, or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of these terms and conditions, and the validity and enforceability of all other provisions of these terms and conditions shall not be affected.

Updated March 2025